Good customer service
So my Internet stopped working today. I really didn’t want to do the whole “you can take your service and shove it” thing again; Ygnition has been okay so far, and maybe this was just a glitch. So I called billing because maybe I got shut off for non-payment (I haven’t received a billing statement for months). The agent informed me that my service had been shut off. On April 15th.
Apparently because I didn’t have one of their modems, my service hadn’t been disconnected yet; I had slipped through the cracks of a big customer database issue, which was also responsible for many customers not having received billing statements, and similar issues. My account had been paid in full, though (I do pay my bills when I get them), so he said “I can reactivate your account,” and the phrase that made me swoon: “I’ll wave the activation fee.”
I should have service again in a couple of hours, and I got about 6 weeks of service for free. I’ll recommend these guys to anyone now. They’ve got pretty awesome customer service (though actual bandwidth and network quality are so-so).
So yeah. Just thought I should get the word out that these guys are actually pretty cool.








